This review is for both the product and customer service.
The product (veg glycerin) seems pretty decent. We are going to use a tsp in a batch of homemade ice cream, and also some to make homemade soap. While I can’t properly say yet how they will have turned out, I don’t foresee any problems.
Re: customer service – I called to ask if this product was food grade (I figured it would say on the bottle if it was, but I called the 800 number to find out for sure). The woman who answered the phone was not quite rude, but certainly not helpful or cheerful either. She repeated (as if I didn’t hear her the first time) that whatever was on the bottle is the information I should go by, and when I tried to tell her that I looked up glycerin online to see if it is generally safe to use in food. She said that I should just go by whatever I find online. That is neither helpful nor knowledgeable customer service. When I went to the website here to see what it said about the vegetable glycerin, it does indeed say food grade, which should both be on the bottle, and should be on some paperwork that the customer service keeps on hand for inquiring customers. Is that too much to ask?
(Edited by customer to correct a couple spelling errors)